Privacy Policy

Last updated: June 26, 2026

At Zeroline ("we", "us", "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit zeroline.au, purchase our products, or otherwise interact with us.

By using our website or purchasing from Zeroline, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our products, services, legal requirements, or business practices.

When changes are made, we will update the "Last updated" date at the top of this page. Continued use of our website after changes have been published constitutes acceptance of the revised Privacy Policy.

Information We Collect

Depending on how you interact with Zeroline, we may collect the following information:

Personal Information

• Full name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment details (processed securely through our payment providers)

Order Information

• Products purchased

• Order history

• Shipping information

• Returns and warranty requests

Device & Website Information

When visiting our website we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Time spent on pages

• Referring websites

• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Ship products

• Provide customer support

• Respond to enquiries

• Process warranty claims

• Improve our products and website

• Prevent fraud and unauthorized transactions

• Communicate important product or software updates

• Send marketing communications (only if you've opted in)

• Comply with legal obligations

Software Updates

Some Zeroline products are software-updatable.

If you contact us regarding software updates or technical support, we may collect information relating to your product version, firmware version, and support history to assist with troubleshooting and future improvements.

We do not collect live driving data from your vehicle.

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Improve website performance

• Measure website traffic

• Analyse visitor behaviour

• Help prevent fraudulent activity

You may disable cookies through your browser settings, although doing so may affect certain website features.

Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

• Shopify (our ecommerce platform)

• Payment processors

• Shipping and courier companies

• Email service providers

• Analytics providers

• Fraud prevention services

• Government or law enforcement agencies where required by law

We never sell your personal information.

International Customers

As Zeroline ships products worldwide, your personal information may be processed or stored in countries outside your own.

We take reasonable steps to ensure your information remains protected regardless of where it is processed.

Payment Security

We do not store your credit card or payment information.

Payments are securely processed by trusted third-party payment providers such as Shopify Payments, PayPal, Afterpay, or other payment gateways available during checkout.

Data Retention

We retain your information only for as long as necessary to:

• Complete your order

• Provide warranty and customer support

• Meet legal and tax obligations

• Resolve disputes

• Prevent fraudulent activity

Marketing Communications

If you subscribe to our newsletter or marketing emails, you may receive:

• Product announcements

• Software updates

• New platform releases

• Promotions

• Exclusive offers

You may unsubscribe at any time using the unsubscribe link included in our emails.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Request a copy of your data

• Withdraw consent for marketing communications

• Lodge a complaint with your local privacy authority

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or partner websites.

We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Zeroline products are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

Security

We take reasonable administrative, technical, and physical measures to help protect your personal information.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

Zeroline

Website: https://zeroline.au

Email: zeroline.au@gmail.com

Adelaide, South Australia, Australia

For the purposes of applicable privacy laws, Zeroline is the controller of your personal information unless otherwise stated.